Delivery and returns policy

Delivery and Returns Policy

Cancellation and Order Modification Policy

We process and ship all orders very quickly, we cannot guarantee any changes or cancellations after your order has been placed.

If you wish to modify or cancel your order:

Contact our customer service department as soon as possible by email at support@aloaera.com

We will do our best to modify or cancel your order if it has not yet been processed at our warehouse.

In order to speed up the processing of your request, please indicate “Cancel my order” in the subject line of your email, as well as your full name and order number in the body of the email;

Return & Refund Policy

We want you to love your experience with Aloa Era. That’s why we offer a 90-day satisfaction guarantee on all eligible products.

If your product didn’t bring you the relief you were hoping for, you may request a refund within 90 days from the delivery date — subject to the conditions outlined below.

How to Request a Refund:

To initiate a refund, please follow these steps:

Contact our customer support team at support@aloaera.com
Include your order number and an explanation of why the product didn’t meet your expectations
Our support team will review your request and provide instructions for the next steps

Return Conditions:

Requests must be made within 90 days of delivery
Each request is reviewed on a case-by-case basis to better understand your experience
Refunds will not be processed without contacting our support team first
We reserve the right to refuse refund requests in cases of abuse

Non-Refundable Items:

Gift cards
Digital content (ebooks, guides, etc.)

If you have any questions, feel free to contact us — we’re here to help!

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it.

We will also inform you of our decision to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within one week.

Refunds of delivery charges are only available in the event of withdrawal prior to dispatch.

Late or Missing Refunds

Check your bank account
Contact your bank
Processing time usually takes 7 to 14 working days.

If you've done all this and still haven't received your refund, please contact us at support@aloaera.com

Late or Missing Refunds (if any)

If you have not yet received your refund, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

Next, contact your bank. There is often a processing delay before a refund is posted.

If after completing all these steps you have still not received your refund, please contact us at support@aloaera.com

Sale Items (if applicable)

Only regularly priced items can be refunded.

Unfortunately, sale items are not refundable.

Exchanges (if applicable)

We will only replace an item if it is defective or damaged.

If you wish to exchange it for the same item, please send us an e-mail at support@aloaera.com

Shipping

To return a product, you must contact us by email at: support@aloaera.com and we will inform you of the procedure as well as the address of our warehouse able to receive returned packages.

Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it. You are responsible for paying your own shipping costs to return your item.

Returned items are your responsibility until they reach us.

If you are shipping an item worth more than €50, we advise you to consider using a delivery service that allows you to track the package or to take out delivery insurance.

We do not guarantee that we will receive the item you return.

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