Terms and conditions

Terms and Conditions

Terms of Sales

Article 1 – Definitions

These General Conditions of Sale (hereinafter the “CGV”) are offered by the company Aloa Era, with registered office in 30 N Gould St, STE R, Sheridan, WY 82801, USA.

We will subsequently designate:

“Site”: the site https://www.aloaera.com and all of its pages, the exclusive property of the Company.

“Products” or “Services”: all products (materials) and services (services) that can be purchased or subscribed to on the Site.

"Seller": Aloa Era, legal or natural person, offering its Products or Services on the Site.

“Customer”: the Internet user, individual or professional, making a purchase of Product(s) or Service(s) on the Site.

“Consumer”, in accordance with the definition of the preliminary article of the Consumer Code:
“any natural person who acts for purposes which do not fall within the scope of his commercial, industrial, artisanal or liberal activity”

The Internet user visiting the Site and interested in the Products and Services offered by the Seller is invited to read these General Terms and Conditions carefully, to print them and/or save them on a durable medium, before placing an order on the Site.

The Customer acknowledges having read the General Terms and Conditions and accepts them in full.

Article 2 – Application of the General Terms and Conditions and purpose of the Site

The Seller reserves the right to modify the General Terms and Conditions at any time by publishing a new version of them on the Site.

The General Terms and Conditions applicable to the Customer are those in force on the day of their order on the Site.

Legal information concerning the host and publisher of the Site, the collection and processing of personal data and the conditions of use of the Site are provided in the general conditions of use, the legal notices and the data charter of this Site.

This Site offers the online sale of wellness and health-related products as well as accessories.

The Site is freely accessible to all Customers. The acquisition of a Product or Service implies acceptance, by the Customer, of the entirety of these General Terms and Conditions.

Article 3 – Customer service

Customer service for this Site is accessible by email at the following address:
support@aloaera.com

The Customer must indicate in the e-mail his first name, last name, the subject of his request and the number of his Order.

For any professional request (partnership, media, contract proposal), the Company can only be reached by e-mail at:
support@aloaera.com

Article 4 – Method of subscribing to orders

(Contenu inchangé — uniquement adaptation du nom société/site)

The Products and Services offered are those which appear in the catalog published on the Site. Each product is accompanied by a description established by the Seller based on the descriptions provided by the supplier.

The photos on the Site are non-contractual and may vary significantly.

The Customer places the Order via the Site and validates it.

The sale is validly formed when the Customer has confirmed the Order and made payment.

Article 5 – Price and payment terms

Unless otherwise stated, the prices appearing in the catalog are prices understood in USD, all taxes included (TTC), excluding shipping costs.

Aloa Era reserves the right to modify prices at any time. However, the price appearing in the catalog on the day of the order will be the only one applicable.

The Customer can pay by:

Credit card
Apple Pay
PayPal
Other secure payment methods

This Site does not have access to any data relating to the Customer's means of payment.

Article 6 – Deliveries

Delivery costs will be indicated before payment.

Orders can be shipped worldwide.

Delivery times are estimates only and may vary.

Aloa Era cannot be held responsible for delays caused by postal services or force majeure.

Article 7 – Right of withdrawal

The Consumer Customer has fourteen (14) working days from receipt of the product to withdraw.

Returns must be requested via email:
support@aloaera.com

Withdrawal form:

To the attention of:
aloaera.com — support@aloaera.com

Order number:
Name:
Phone:
Email:
Address:
Reason:

Exchange / Refund

Signature:
Date:

Article 8 – Product Warranty

All items benefit from legal warranties.

In case of defect, the Product may be returned and replaced.

If replacement is impossible, refund will be issued.

Article 9 – Liability

Aloa Era cannot be held responsible for indirect damages, misuse, or incompatibility.

The use of the Site is under the sole responsibility of the Customer.

Article 10 – Force majeure

Execution of the Order may be suspended in case of force majeure.

After 90 days, the contract may be terminated.

Article 11 – Intellectual property rights

All content on aloaera.com is protected by intellectual property law.

Any reproduction is strictly prohibited without written authorization.

Article 12 – Processing of personal data

Customer data is collected:

To process orders
Customer support
Improve the Site

The Customer may exercise his rights by email:
support@aloaera.com

Article 13 – Comments

Customer feedback may be used by the Company without restriction.

The Company reserves the right to remove unlawful content.

Article 14 – Independence of clauses

If a clause is invalid, the rest remains applicable.

Article 15 – Applicable law and mediation

These Terms are governed by applicable international e-commerce law.

Disputes may be submitted to mediation:

https://ec.europa.eu/consumers/odr/

Jurisdiction is assigned to the competent USA court.

Parts Warranty

The warranty is limited to 30 days following the date of purchase under normal conditions of use.

Country/region